You will receive an email with a tracking number the morning after your package ships. Please visit our Shipping page for details on our shipping rates and policies.
Q: What qualifies as a "business day?"
A: Our business days are Monday through Friday, excluding U. S. holidays. Shipments are not delivered on Saturdays or Sundays.
Q: Although I selected 2-day or next day shipping, I didn't receive my package on Saturday or Sunday as I expected. Why?
A: Shipments are not delivered on Saturdays or Sundays. We do our best to ship all in-stock orders placed by 1 p.m. Eastern Time the same day we receive them. However, we ask to allow one full business day for your order to be processed by our warehouse. Also, please note that our carriers deliver on business days, Monday through Friday, not including holidays, Saturdays or Sundays. Please take this into consideration when placing your order.
Q: What is your return policy?
A: Our goal is your complete satisfaction. If you are unhappy with any purchase, you may return it to us within 30 days for exchange or a full refund, less shipping charges. You will find return instructions inside your package, or you can Contact Us for assistance.
Please note that costume items can only be returned for exchange, and not for refund. DVDs, Blu-rays, and video games can only be returned for a refund of exchange if unopened, except in the case of a defective disc. Apparel items that have been worn or washed can not be returned for an exchange or refund. Boxers and underwear items cannot be returned for refund or exchange due to state regulations. Certain large quantity purchases are final, but we will always state this clearly in our communication with you
Despite our use of extra heavy tubes when mailing posters, every once in a while one is crushed during shipment. In the rare event this may happen to yours, fold up the damaged poster (or tear off a portion of it that includes the movie title) and send it back in a standard size envelope. Include a note indicating whether you'd like a replacement or a refund along with a copy of your packing slip so that we can confirm which poster you are returning. Please be specific in your note to ensure that your return/exchange is handled as quickly as possible.
Q: Can I cancel or make changes to the items in my order?
A: Since we strive to ship your orders as quickly as possible, we can only cancel or change orders that are on backorder or preorder status and haven't been prepared by our warehouse for shipment. If you change your mind about an order and we are unable to cancel it for you, you can either refuse the package upon delivery attempt, or return the package to our warehouse (see our Return Policy above for more information). Please contact us to request the cancellation of a backorder or preorder item.
Payment & Billing
Q: How secure is my order?
A: We use the latest SSL encryption methods ensuring that your credit card information is transmitted to us in a safe and secure manner.
Q: May I order by phone?
A: You may place your order by calling us toll-free at 866-373-2107. Monday through Friday from 8:00am to 10:00pm EST, and Saturday from 8:00am to 6:00pm EST.
Q: What forms of payment are accepted?
A: We accept Visa, MasterCard, American Express and Discover. Personal and company checks and debit cards are NOT accepted.
Q: Why don't you accept debit cards?
A: When a check or debit card is authorized for an order, funds are held from the account for 3-14 days depending on the bank. It is sometimes necessary for us to authorize cards again and this can result in the depletion of available funds in your checking account.
Q: When will my credit card be charged?
A: Your card is not charged until your order ships. When you place an order with us, your card is authorized (but not charged) for the amount of the purchase. You are not charged until your order actually leaves our warehouse. If you did pay with a debit card or check card, you may notice that the funds are held from your account for a few days and then released back to you if your order hasn't shipped. These funds are not transferred to us until your order ships, they are just held by the bank during this period.
Q: I don't have a credit card. Can I order by mail with a money order?
A: No, sorry, we don't accept mail orders at this time.
Q: Do you offer volume discounts?
A: Yes! We offer discounts for those planning events. Find out more about volume discounts.
Q: What currency are the prices in CartoonNetworkShop.com?
A: The prices displayed in the store are in U.S. dollars. If you would like to know the conversion of the prices into other currencies, we suggest checking your local newspaper or consult an online resource for current exchange rates. The rate you are charged should be close to this rate, though it may not match exactly. Here is a popular on-line currency converter. The exchange rate is determined by your credit card company at the time the order is authorized.
Cartoon Network Shop Merchandise
Q: Can I get a catalog of all the items in the store?
A: The Official Cartoon Network Shop is exclusively online. We do not have a paper catalog as we are always getting in new and exciting Cartoon Network Shop related merchandise. Please take a look around our store, which is updated frequently and represents all the cool items we have available for sale. There are so many items to see, you may find something you never knew existed!
Q: Where else can I find hot Cartoon Network merchandise?
A: Since we are not the manufacturer of the items in our online shop, we don't have information on what stores carry each item.
Still Stumped?
If we still haven't answered your Cartoon Network Shop question here, please contact us and we'll reply as quickly as possible.
